Tradie field notes

“We started with Acculynx, but the price is high, and I kind of hate it. We pay about 5k per month currently with all our add-ons, and I don't feel like the value is there”

“Acculynx had an overhaul about a year ago, and instead of improving it, they made it worse by eliminating things. I've grown to hate a product I use to enjoy”

“I currently use Aroflo, whilst it’s excellent, sometimes it has stupid and old functions which drive me crazy. I feel they are too busy making new features as opposed to fixing old issues”

“Used AroFlo about 5+years ago as an employee and it was pointless to use it on a phone, always just used it on the computer at the end of the day”

“Yeah we use aroflo and the app is pretty good now. Still could be laid out a little better. They are doing heaps new things but not having direct api calls with xero having the integration page is ridiculous these days”

“If you could combine the best features from both, it would be great. I think after using sinpro for 6+ years, I prefer Aroflo, but Jesus, let me add more than one client to a quote without needing to duplicate it and name it uniquely, probably my biggest gripe”

“I always get the feeling that it still feels and acts like it was written 20 years ago. The navigation flow is bananas. So you’ll be in a task, goto po, then next thing you’re in the main po menu. Why would I want to be there?”

“Same issue as Aroflo (same parent as Simpro) there's no way to get your data out. When I left tradify it was easy to extract all data”

“ArofloGo - this is what I'm currently using... It would be good to be able to see a running total on jobs in a quick view on the home page”

“Unable to export quotes as a word document. (this is a huge factor for our business) RTF Files sizes are to small for our tender submissions (10MB). Custom Templates are complicated/ un-useful”

“The cost is way too expensive, and as the number of users increases, there are no cost breaks. I run a small business, and I have to limit how many people use the software to keep costs down”

“I went out on my own so I called and they kept directing me to housecall pro which doesn't suit my needs whatsoever. The dude who ran the demo for me didn't care that I was a homebuilder”

“Get ready to also make it someone’s entire job to manage buildertrend for the first year while everyone figures out how the hell to use it”

“buildertrend software is way out of date compared to others that are on the market. Integrations with zapier, better integrations with QuickBooks, integrations with Google etc are all lacking”

“They constantly changed the layout, like moving the "Delete line item" button from the right to the bottom, then somewhere else later on”

“procore, used 5,6 years ago, too much work for my office, charged me over $10K for 1 year. Too much for me. Buildertrend, tried couple months, quite for the same reason as procore”

“Cost structure if you don't build always loss of data if you don't use it continuously. Should be a cost structure for casual users”

“How we cannot measure in the plans due to manual scaling and the formatting cannot be fixed. I was told a few times that this is not a priority for the design team”

“Its functionality is overly complicated and as time has gone on they have become increasingly profit focused to the detriment of their software. Locking vital business growth tools behind massive pay walls”

“Occasional glitches on the app and limited customization options sometimes slowed down our workflow”

“Sometimes has connectivity issues. However usually fixed quickly. We use older version which also may have an effect”

“we would love to be able to speak to people on the phone however that is the next package up from ours”

“Having to pay for telephone support, that said the email support is good”

“The software is clunky, and if you ever want to quit, you lose all of the data you created”

“I use Fergus, 4 users, a couple add ons (certs etc) it’s $500 a month. Support is pretty good. I’ve used it for probably 5-6 years off and on as an employee and employer. It’s basic but does everything I need”

“I use Fergus for job management- Love that I can import supplier invoices to jobs austomatcally... One thing I hate is the job notes and task management. Just super basic and hardly worth using”

“Fergus - trialled it for a few weeks and it just frustrated me, can't recall exact details”

“cant leave xero rating so 1 star: cant leave xero rating so 1 star. just found out after 5 years that pricing hasnt updated in favourites which is not what we were advised previously. wont update add folders to jobs but add stupid items on invoices. wont listen to feedback. we…”

“So many bugs & Integration broken everywhere. : Xero intergration Broken. Blank emails being sent to invoice. Supplier integration doesnt work. More bugs than i can poke a stick at”

“Disappointed by Unfair Pricing Changes & Feature Restrictions: We've been using Fergus for a long time and initially found it to be a reliable platform. However, over time, we've noticed a consistent pattern: the pricing changes every 6 to 12 months, usually increasing without…”

“Mate, its embarrassing tradify doesn't have auto save. It's one of the reasons why I moved off of it. I went to servicem8 and that was really good, but I don't like how it works only on apple devices”

“Fergus became annoying fast, no way to just mark a job as "complete", invoicing and quoting was messy and complicated”

“If speak to fergus get fobbed off with sometime or someone will call but they never do”

“Overall we don’t have many complaints about Housecall pro. But we did have to disable quickbooks. It completely messed us up last year”

“What killed us was our multi level hierarchical setup. Literally thousands of individual jobs came through as unidentifiable “customers “. This means we no longer have client histories in one place... Attempting to preserve our old system was a terrible mistake but nobody was…”

“Yeah I started with Jobber then switched to HCP, regretted it deeply and switched back after a couple months. Jobber now has added more features and I’m loving it more than ever”

“Cancelled, refunded — but still owed the $50 they promised: I joined Housecall Pro on October 22, 2026, for my cleaning business and paid $26 for one month. When I decided to cancel, the process was difficult: I was hung up on by a cancellation rep on October 27 after being put…”

“Housecall Pro is terrible with regards…: Housecall Pro is terrible with regards to onboarding. Their so called specialist never show up for meetings. If you have a problem, you can’t call them. In fact, their own team members can’t even call each other. Maybe this CRM is good…”

“Over charged: Over charged, never got taken care of. Horrible experience with Housecall Pro. After wanting to cancel, it took 2 months and over 5 phone calls, 6 emails and 2 times chatting in to get somebody to talk to me. Finally, somebody did call me back after the first month…”

“Do not work with them They are lie…: Do not work with them They are lie about everything Promise website but on on set up you have to pay extra , cancel account is mission impassible Calling them three times cold not get to department to cancel”

“They completely destroyed Housecall Pro in less than a year: It has gone downhill over the last year. Every recent update has completely ruined this product. The most recent change is the worst one of them all. They moved the location of the ribbon/menu. It either takes up a…”

“They make to many changes and not…: They make to many changes and not always good . They’ve raised their prices 300 percent in the last couple months . We will be moving to a different platform”

“Confusing, Not Transparent, and Difficult to Cancel: Confusing, Not Transparent, and Difficult to Cancel My experience with Housecall Pro was frustrating from start to finish. The CRM was confusing to navigate, with too many pages and sections that seemed to serve the same…”

“Replaced real human support with AI bots offering fake empathy while your business suffers: I have been a loyal Housecall Pro customer since September 2022, but the platform has gone completely downhill. It feels like actual human support has been eliminated entirely, leaving…”

“TERRIBLE...Not surprised to see a 2.9…: TERRIBLE...Not surprised to see a 2.9 rating! The worst customer service. I have reached out 6 times to have OUR business phone number ported. They keep saying they have or will send the paperwork and then NOTHING! We have now been without…”

“Do not use they are scammers who keeps…: Do not use they are scammers who keeps calling and harassing businesses”

“Seek another solution. This is not it.: We moved Live Free Mobile RV to Housecall Pro in early 2026 and used its field-service software, bookkeeping, and tax services. Our experience ultimately led us to cancel the accounting services and move our business to another platform.…”

“You cannot manually sort reviews lowest to highest : You cannot manually change the default 4-review pagination limit per click inside the contractor's Housecall Pro internal Review Dashboard. Plus, you can't sort lower to highest. I used a contractor on this platform, and had a…”

“The only issue I have with it is they release new updates so often, and sometimes don't tell you which legacy things it replaces or they change to accommodate the new thing”

“Run!!!! Housecall Pro sucks if you want to cancel. I looked at their website, got bombed with phone calls, signed up, changed my mind after looking into it, and have not been able to cancel”

“They lied and put me on what they call the essential mechanical plan for $299 per month and said they couldn’t change it”

“Run away from HCP. Absolutely terrible support and that company is the worst to work with”

“What caused me to dump Housecall pro was the fact that when it asks a client for a review, it only gets a Google review if the client has a Gmail account”

“I went out on my own so I called and they kept directing me to housecall pro which doesn't suit my needs whatsoever. The dude who ran the demo for me didn't care that I was a homebuilder”

“I didn’t realize until after signing up that reviews cost an extra $39 a month and referrals are another $29... The platform itself is also way more complicated than it needs to be. A lot of simple things are locked behind add ons... I’m paying $267 a month... I had to upgrade…”

“We've been with Jobber for a while, and have been equally frustrated, as they were trying to squeeze you out for every penny... as we grew, we realized that it's built for small companies and that they are building new features, but at a very superficial level (just to say they…”

“Yeah I'm the biggest jobber hater after they over sold me during the demo, then once they got me on the plan I realized most of the things I wanted were paid add-ons. My monthly went from $75 to like $200 which is rediculous... there support is atrocious. I got billed after I…”

“Signed up for the Basic program and found that every time I tried to do something it tried to upgrade me. So I finally did upgrade and I’m trying to put together good looking proposals and find that I have to upgrade again... I tried to get out of my contract after 6 weeks and…”

“Yeah I started with Jobber then switched to HCP, regretted it deeply and switched back after a couple months. Jobber now has added more features and I’m loving it more than ever”

“In my experience with Jobber, they gave me a two week trial... Then they pushed hard for a 1 year commitment using attractive discounts. I insisted on going month to month”

“Extremely Disappointing Onboarding…: Extremely Disappointing Onboarding Experience — Hours Wasted and Unprofessional Treatment I genuinely wanted to switch my HVAC business to Jobber. Unfortunately, what should have been a straightforward onboarding process turned into hours of…”

“Sorry but the pure greed that you guys…: Sorry but the pure greed that you guys use in hiding your key features (like the google business reviews) behind the high tier paywalls is inexcusable. The software at 180$ a month is already expensive enough”

“**After 12 Years of Loyalty: **After 12 Years of Loyalty, Jobber Has Left Us Without Support** We have been using Jobber for approximately 12 years and have remained extremely loyal to the company. Unfortunately, when we urgently need their assistance, this is how we are being…”

“I have used Jobber for years: I have used Jobber for years. The ONLY reason I continue to is because they have all our data for the past few years and switching is hard. Their reports options are extremely limited, as are so many of their other functions. I really want to use…”

“Tired of waiting…: I have been with jobber for 12 years. I think it’s very good for growth of the business and has great communication options for quick fast payments, and delivery of quotes just to mention a couple of things. HOWEVER, it is not very good for the pest control…”

“Thieves, Liars, Scams!!!: Thieves, liars, scams, I own Precision Diesel & Machinery, we have quadrupled in size in the last year. I canceled jobber 7 months ago. they reactivated my account without my approval. I deleted my card off of file and they still used it and pulled…”

“Unnecessary Updates: If you don't already have Jobber be prepared for countless updates, most of which have little to no value. Several updates have even caused additional work for us which has wasted hours of our time. If you're searching for a new software I would strongly…”

“My account was paid in ADVANCED with…: My account was paid in advanced with credits. Then they fraudulently charged me over $1,000 dollars and it wasn't even mine, but THEY SHUT MY ACCOUNT DOWN SO I CAN'T EVEN GET MY CUSTOMERS INFORMATION! Now they are trying to blackmail me for…”

“Arrogant onboarding rep: I was excited to use Jobber because the platform is user-friendly. Max (the sales rep) that got me to sign up with them was very thorough and accommodating. The issue that my husband and I had was Neal, the onboarding person. We were trying to get an…”

“Extremely disappointed with Jobber: Update: They replied almost a month later and just want to schedule more useless training. They will not refund. Very dissatisfied with this company and definitely do not recommend them. We are extremely disappointed with Jobber and honestly…”

“Want to spend thousands of dollars…: Want to spend thousands of dollars banging your head against the wall? Want to lose quotes and be forced to pay them money to restore them? Want to hire a secretary to manage the app that is supposed to fill the role of a secretary? Get…”

“until you actually want to get paid. 1 Star.: Great until you actually want to get paid. 1 star review Jobber has literally zero customer service when it comes to your money. If a payment gets held up, they will just tell you it’s a "3rd party transaction" and leave you…”

“Jobber was great till I had to start tracking customer equipment. (HVAC PMs, and history of service) I use Ascora and Quickbooks now”

“I don't use Jobber but I just looked it up and realized it has gotten way more expensive than what it used to be and someone recently replied to me saying Jobber is sketchy”

“Just finished my free trial of Jobber and I'm not sure if i'm that impressed. Reading articles online, I thought that their would be more for me for that price point”

“The reports suck for synthesizing data, but scheduling, communicating, invoicing, automatic payment processing, time tracking for the helper, it does all of that very well”

“I just want to have a software that would allow me to make it look this nice but with less wording. I work with jobber but they have nothing like this yet”

“the price per user feels a bit steep for a 5‑person crew; we had to cut a few staff seats to stay within budget, which is a bit annoying”

“I dont like that i can’t check multiple invoices at one time when a customer pays for multiples with one cheque or transfer”

“The reporting module took a bit to figure out, it's not super intuitive at first glance. Building custom reports can be kind of annoying, and I often have to export data to Excel to get what I really need”

“The learning curve is quite steep at the start. It takes a while to figure out where everything is and how the different parts connect... A more guided setup or better onboarding would make a big difference for anyone coming in fresh”

“If minus stars were an option, that’s what I’d choose. Lots of promises from the sales team, very little actually delivered. The system is slow, clunky... After-sales care was laughable. Three months to respond to issues. When I told them I wanted out, they... expected me to…”

“However this system is too rigid... it seems that I will have to employ more people in the office to run this system... the booking system and lack of easily seen information has made it extremely difficult to use and causing a lot of stress for my staff... I would not recommend…”

“as a sole trader plumbing and heating company I found JobLogic to be so complicated... One of the main issues is the app the engineers have destroys phone battery very quickly... I signed up to Joblogic 4 months ago and I still can't use it. The training sessions are not user…”

“we were sold this as a replacement for Clik... the software is incredibly inflexible and has some major functionality loss compared to Clik... Their customer support is also terrible... The parts library and stock system are not linked... You can’t invoice more than one customer…”

“I have 1 unused licence that they refuse to refund... Despite my clear dissatisfaction and confirmation to cancel I received [support asking to clarify bulk download scope and costs]... I think it’s absurd to try to charge me money for a bulk download when you refuse to refund…”

“there is a serious data integrity issue where invoice numbers update themselves... raised this issue over four months ago... still hasn’t been properly identified or resolved... project management functionality... has been buggy... We also use the Xero integration, although we…”

“How is a system any good if you cannot assign more than one engineer to a job, and when an engineer signs it off it doesn't complete the job for all engineers?... when issuing jobs to engineers it takes an absolute age of the engineer refreshing the app multiple times”

“The company sold us on the pretense that it would sync with quickbooks... Only to find out at the end of our training it wasn't fully mapable... still needed to use a third party application to import to quickbooks... refused to amicably end our contract”

“We signed up... led us to believe the system could manage CIS internally. At no point were we told that core CIS functions would rely entirely on external accounting software like Xero... automated email reminders—turned out to be hidden behind extra-cost “Marketplace” add-ons”

“on the demo call we weren't told that future jobs won't show until that week's is complete”

“The system is slow, clunky, and honestly — I’ve seen better from AI-built apps. After-sales care was laughable. Three months to respond to issues”

“MYOB, it is now $120 a month which is a lot for basic book keeping for a sole trader. I am looking around for a cheaper option”

“Canceled my subscription and can’t deal…: Canceled my subscription and can’t deal with customers it appears, was with them for 7 years, lost all my contacts and documents”

“constant phone calls: met these people at the tool fair and since then have had constant emails and phone calls every day. they’ve even messaged me on whatsapp. i never consented to any contact regarding marketing or subscription, nor did i give them my phone number, just my…”

“Charged £660 for 2 years without consent : I was extremely disappointed with Powered Now. They charged me £660 for a 2-year subscription renewal without my consent. I did not authorize this payment, and I only discovered it after the money had already been taken. When I…”

“No Refunds: Annual subscription automatically came out of my bank. Called up to see about getting a refund on the same day as I don't need this service anymore. They never called me back with a response so I had to chase this up and apparently they can't offer a refund of any…”

“Looked in for 2 months just for looking: Was looking at their subscription inside the portal, and before I knew it, I had been charged twice £44. Beware! I tried to cancel immediately via the cancellation process. I was only trying to compare plans and their offering; now I have…”

“Payment taken when subscription cancelled: Subscription was automatically taken out of the bank, at a much higher cost, without any prior notification. Plus, the subscription was already cancelled a couple of weeks before on the app. Rang customer services who were very…”

“I received an email saying my annual…: I received an email saying my annual subscription of £150 had lapsed, and there was a button to renew my subscription which I tried pressing but nothing happened so I sent an email asking for my subscription to be re instated which they…”

“I will think about it.: I will think about it. It seems to me is all esagerate too much money I don't need all that as I have my Accounter. As is not my issue what happened last time and I sorted out thanks for my nephew and not From Powered Now it is a Shame. To recived some…”

“procore, used 5,6 years ago, too much work for my office, charged me over $10K for 1 year. Too much for me. Buildertrend, tried couple months, quite for the same reason as procore”

“However it is truly designed for one site visit is one job is one invoice. It becomes messy if you start doing large projects with teams returning multiple days or even weeks on end... Simpro is a bloody expensive beast with features from the 90s that are very late to market but…”

“I found ServiceM8 way too restrictive. Not allowing asset changes from PC etc. It is more geared to only field workers in my opinion, makes the office side of things too hard”

“Servicem8 - seemed very clunky and basically just excel with add ons and a different interface”

“Major downside to ServiceM8 Phone: Major downside – SMS and photo messages We recently started using ServiceM8 Phone as an additional business phone system, and the biggest downside for us is the way it handles SMS and photos. The system does not support photos being sent to…”

“Not impressed with you guys: Not impressed with you guys, essentially everything I have ever suggested or requested has been rejected. This demonstrates to me that it is simply "your way or the highway". Improvements are not something you are interested in, unless it suits you.…”

“Servicem8 is a scam: Servicem8 is a scam. There are some pros, but when it comes to billing and support, terrible. There is other software that does exactly the same thing and better pricing with more features. You only get to use all the features if you pay the premium prices…”

“Account suspended for "spamming" I was…: Account suspended for "spamming" I was accused of spamming emails/text. Which I have not done!!! I run a legit bussiness !!!!! Support said they would look into this issue. That was over four days ago. At the momnent, I cannot send…”

“Good software, terrible domain support: Good: Job management features work well - scheduling, quotes, invoices are reliable. Bad: Website plugin domain transfer was a nightmare. What should have been a simple 5-minute IPS tag change (standard procedure for all .co.uk domains…”

“Large Fees: Service M8 were not helpful when requesting a refund on a large fee. I have requested a refund multiple times and rejected”

“ServiceM8 could be great but needs lots of work…: I have been using ServiceM8 for 8 years and it could be great but there are quiet a few things that let the system down. • The job search function doesn't use fuzzy logic (!) the search is keyword based however the results are…”

“ServiceM8 take a percentage of payment…: ServiceM8 take a percentage of payment with a transaction is complete with their partner Stripe. Be aware when processing large payments”

“Mate, its embarrassing tradify doesn't have auto save. It's one of the reasons why I moved off of it. I went to servicem8 and that was really good, but I don't like how it works only on apple devices”

“Servicem8 is our poison of choice. Im not sure if it's available in the US, but I'd imagine so. The most glaring issue is needing an iPhone to utilise the full features”

“I think a fair amount of its features are actually locked behind the desktop version which doesn't overly help a field tech business”

“Large payment fees taken from service-M8 and their partner Stripe. They do not care about small businesses”

“When I went to turn on the unlimited phone service, they have doubled its price. DOUBLED!”

“Paying over $1k a month just for software feels absolutely insane when I'm trying to keep overhead low. That's more than my insurance costs”

“DO NOT use ServiceTitan unless: You want to pay 1% of your total revenue per job to them”

“Service titan has been clunky as hell, time consuming and cumbersome generally. most of the answers to my questions have basically been answered with “the private equity guys liked it that way””

“I’m currently running tradify and not sure if I have missed something but it seems like a lot of work to load invoices into job costs. AI is not helping atm either”

“For context I tried Tradify for 12 months and they wouldn't make necessary changes to it”

“Tradify I love, but it is very basic, which is probably its appeal. If I was running a small business where we just wanted to keep track of 10 jobs and send invoices. I would go this way every time”

“Tried to make the switch to Simpro, did the training but never made the leap into the software, was much more complex and the easy user experience in Tradify made it hard to switch. Decided to cancel Simpro and now aiming at adopting Fergus as it seems to be a good middle ground…”

“Auto save! Sick of writing bunch of stuff in tradify on my phone, getting a phone call or other distraction and when I go back to find everything erased for no good reason. I'm better at saving as I go now but when I contacted them about it, they pretty much laughed at me”

“Tradify - ran it for around 12 months, was mostly good but didn't have the analytics I wanted and they had no interest in automating (invoices etc)”

“Everyone uses servicem8 who I know and most hate tradify”

“Lack of Basic Job Cost – Not Good Value for Money: I am extremely disappointed with Tradify and its lack of what I consider to be a fundamental feature of any job management system. I pay £30 per month and enter all supplier bills, individual job costs and invoiced amounts into…”

“support is lacking no way to accually…: support is lacking no way to accually talk to support so if you have any issues no help is comeing”

“no local support: no local support - very poor communication. would not reccomend to anyone”

“Shame zero isn't an option: Shame zero isn't an option. Tried the app to try and have everything in one place. Different devices same issues. Data not saving to their 'cloud'. Hours of certificating just disappeared. Get in touch with customer service and no apology, just words…”

“Overpriced and Underdeveloped – Extremely Frustrating Quoting System: I purchased a Tradify subscription just over a month ago, and honestly, it’s been one of the worst moves in my professional career. For an app that charges a premium monthly fee, the quoting and invoicing…”

“Signed up for free trial and gave it a…: Signed up for free trial and gave it a go for a month after paid. Left them, but the subscription keeps reoccuring, I've even challenged it with the bank and another payment came out this month. Absolute scammers”

“Shocking: Shocking. Signed up for FREE trial. Reffered a friend and found they have been taking payments off our card. FRAUD DISPUTE OPENED Spoke to them over the phone only to be greeted by a gentlemen with a rude telephone manor and attitude”

“Dont Bother: I really hate this website. It's not user friendly at all. The staff also arrange calls and don't call you. The invoicing facility is stupid. It's just so frustrating. I hate that im locked in for a year because i really wish id looked around first. I'd give it zero…”

“tradify was actually perfect for us, and had every possible tool we needed. there sales team would none stop bug me with calls throughout the day until i signed up”

“Mate, its embarrassing tradify doesn't have auto save. It's one of the reasons why I moved off of it. I went to servicem8 and that was really good, but I don't like how it works only on apple devices”

“The cost compared to other platforms, reporting capabilities, limited customization and automation gaps in scheduling”

“User subscription can become pricey to your comanpany”

“Any system mods are done by voting. This can be a little frustrating as sometimes you just need something that others do not”

“I need to bitch about Xero. ANOTHER price rise?! Piss off. I'm so annoyed. The base plans were okay, I suppose, at their current price. However additional staff on payroll ($4pp) ramps the cost right up”

“And what a time to increase prices. The nominal increase itself is not going to have a material impact, but doing it on the back of severe downtime and technical errors?”

“Then all of a sudden Xero decided to delete it for no reason — the invoice at that point had over $3k of charges i needed to send out”

“Then it failed right at tax time and the help desk gas lighting was bonkers, and then they realised couldn’t fix it either”

“The only improvement they've made in 10 years is the bulk bill upload and scan / draft. Yet the price has gone up every year and its not worth it”

“Honestly, if our accountant didn't require it, we'd be long gone. All we use is invoicing (their payroll is an absolute nightmare so won't touch that)”

“Simpro sucks as an employee on a phone. So many weird glitches and bugs, complicated and not intuitive. There’s an old version of the app that they stopped supporting years ago that is a lot better, still works but I don’t think you can download it anymore”

“Aroflo is owned by simPRO FYI. Never used Aroflo, but will pile on and confirm simPRO is total garbage from both the field and the office. They (simPRO) also have a habit of crashing for several hours at a time every few months”

“Simpro is awful for employees but apparently its good for the boss”

“We used to get told everything was in beta and we were testing it for feedback except nothing ever got changed”

“Just got the email from simpro sales agents forcing us into Lightning. There new AI capability software. There increasing our prices but offering lightning as the cheapest option. Its about 7grand a year for our small team or 6 or so employees... Im looking at other options now…”

“we have 9 users so the cost is incresaing. There forcing us also - we tried to lock in a 36 month contact but now the 1.10.26 has hit they forcing us on lightning for 15% cost increase instead of the 25% cost increase. looking at alternatives now - but the data transfer is the…”

“Same issue as Aroflo (same parent as Simpro) there's no way to get your data out. When I left tradify it was easy to extract all data”

“Im using Simpro, I feel they are pushing AI hard. They have also gotten incredibly expensive in my opinion”

“It’s 15% for everyone unless they lock in with lightning. Which only lasts for a few years which they hope will lock you into their workflow even deeper when you bounce out of contract back into extortionate pricing”

“However it is truly designed for one site visit is one job is one invoice. It becomes messy if you start doing large projects with teams returning multiple days or even weeks on end... Simpro is a bloody expensive beast with features from the 90s that are very late to market but…”

“Tried to make the switch to Simpro, did the training but never made the leap into the software, was much more complex and the easy user experience in Tradify made it hard to switch. Decided to cancel Simpro and now aiming at adopting Fergus as it seems to be a good middle ground…”

“For the sales/quoting and project management side of business, nothing beats it. Well worth the money. For the tradies and technicians doing the work on the road, it sucks”

“On the back of that presentation, we signed up, increasing our subscription costs by approximately 30%... Even asking the AI basic questions like "How much have we invoiced this month?" produces wildly inaccurate answers... If you wish to cancel, we can move you back to your old…”

“Very hard to cancel. All the staff change hands every few months, sell you a lot, no check ins as promised. Good for enterprise”

“The way it works on mobile is beyond a joke for 2026. You clip on a text box and it jumps around. Can’t scroll up to see what you are typing”

“We currently use simpro with simpro digital forms for rcd testing etc etc. Its costing us $25k a year as we have 4x admin staff and we also have around 20 technicians”

“after an aggressive marketing campaign by my crm to bundle their ai add on; its been made clear that by not taking it up means my base rate will climb higher than extended packages (and far faster than cpi)”

“Support is poor. App requires full reinstall after every update. Regularly has bugs and work is lost. Prices have recently gone up again and there are regular outages”

“It often takes far too many clicks just to get through a simple daily task like revising an invoice or editing purchase orders”

“The PO (purchase order) system and work orders can be quite delicate. they need to be handled in very specific ways, otherwise it’s easy to throw off a job’s financial figures”

“the system requires a full time inputter, is extremely time consuming and the results do not warrant the input. after sales service is offensive at best”

“Support can be lacking especially when it comes to the mobile application. The usual response it just to re-install the app”